Dear Kakobuy Family
Recently, our company experienced an organized cyberattack. The hacker disguised themselves as an ordinary user and tricked customer-service staff into clicking a webpage containing malicious code, resulting in the unauthorized takeover of some customer-service accounts. The security risk has now been completely blocked.
After a technical investigation, we confirmed that the incident was limited to partial internal query logs handled by the affected customer-service staff, with only approximately 1–2% of data affected.
Our company is operating normally, the platform remains secure, and warehouse operations are running smoothly.
The hacker is currently using a self-built illegal website to extort our company and has threatened to publicly release some operational logs on September 1. We will never compromise with such criminal activities. We have reported the incident to the police and are taking legal action to fight back.
To protect your rights and interests, please take note of the following urgent warnings:
🛡️ Ⅰ. Core Assets Are Secure — Sensitive Information Is Highly Masked
🔐 Passwords & Funds Are Completely Secure
All login passwords and account funds are protected by the highest level of encryption. The hacker has no ability to steal them, and your assets are 100% secure.
🛡️ Sensitive Information Is Masked
User emails, phone numbers, and other sensitive information have always been strictly masked in our systems, with only internal identifiers normally displayed.
The logs obtained by the hacker are highly incomplete, and most key email addresses cannot be used by them. Please do not panic.
⚠️ Ⅱ. URGENT WARNING: DO NOT VISIT THE HACKER'S WEBSITE
❌ Do NOT use the "Email Query" function
Because the hacker does not have complete data, they created a so-called "query input" function.
Its real purpose is to trick you into voluntarily entering your information, allowing the hacker to verify and complete your real email address and user ID.
Please stay rational and do not use the query function out of curiosity.
🦠 The Website May Contain Trojan Malware
The illegal website may contain Trojan programs, and visiting it could potentially infect your computer or mobile device.
Please do not share or spread the hacker's website, as this may cause more people to fall victim.
🛒 Ⅲ. Strong Actions We Are Taking
🔒 Full Security Reinforcement
We immediately disconnected the affected customer-service system, comprehensively upgraded our systems, and strengthened security training for our staff.
💰 Substantial Reward for Hacker Information
We are collecting all relevant evidence and reporting the incident to the police.
We are now offering a substantial reward to anyone who can provide the hacker's real identity or valid information that helps law enforcement solve the case.
📩 Dedicated Tip-Off Email: [email protected]
💡 4. Daily Anti-Fraud Reminder
Please remember:
🚫 Do not click unknown links.
🚫 Do not provide your user ID.
🚫 Do not cooperate with any unofficial email query or verification.
🎁 Official Special Compensation
To compensate for the concerns caused by this unexpected incident and to thank you for your trust, we are providing a 20% OFF International Shipping Coupon:
🎟️ 20% Shipping Discount Code: SAFE2026
How to use: Copy the code above and enter it when submitting and paying for your shipment to enjoy 20% OFF your international shipping fee.
Kakobuy Team
