Dear Kakobuy Family
Regarding the recent incident involving partial customer service logs, we have successfully reached a completely secure and final resolution.
Following constructive dialogue, we have come to a mutual understanding with the independent security tech group involved:
🛡️ 1. Data Permanently Destroyed & Crisis Resolved
🗑️ Data Wiped: Under mutual technical supervision, the security group has demonstrated professional responsibility. All acquired historical logs have been completely and permanently destroyed, with zero backups remaining.
🌐 Website Shutdown: The temporary external website has posted an official clarification confirming the total erasure of all files, and the site will be permanently closed shortly.
💳 Core Financials are Safe: We guarantee that all user login passwords, account balances, and payment card details remained entirely secure and untouched throughout the process.
🔒 2. Acknowledgment and Privacy Architecture Upgrades
We highly respect and appreciate the rational approach shown by the security group. This event has driven us to execute a massive upgrade to our privacy infrastructure:
👨💼 Zero-Trust Access for Staff: Regular customer service personnel now have absolutely zero permission to query or view any basic member information (including real names, addresses, and phone numbers).
🔐 End-to-End Encryption: All member identifiers are now fully encrypted from end to end. The system will only display desensitized internal tracking codes for daily operations.
🛡️ Kakobuy is operating smoothly at 100% secure capacity.
❤️ Thank you so much for your patience, trust, and immense support!
Kakobuy Team
